Shipping
In-stock orders placed by 3:00 PM Eastern Time ship the same business day. BMR Suspension, Inc. ships via UPS Ground unless otherwise specified. UPS Next Day Air, 2nd Day Air, and 3-Day Select are offered only for in-stock items at the time of order. Shipments to Canada, Hawaii, and Alaska may be sent via US Postal Service when requested in advance. We do not use other small-package carriers.
Unauthorized refusal of a shipment may result in charges for original shipping, return shipping, and a restocking fee.
Shortages and Incorrect Shipments
If BMR ships the wrong product (e.g., wrong color, part, or size), we will replace it with the correct product at no charge. If a shortage is found, missing components will be supplied at no charge. Incorrect or short shipments must be reported within fourteen (14) days of receipt; reports after that period may result in the customer bearing a portion of the replacement cost.
Replacements are shipped at no charge using the same method as the original order. Upgrades (e.g., Next Day Air) are available at the customer’s expense for the difference in shipping cost. If the order is cancelled, a 15% restocking fee applies. Replacement product will not ship until the incorrect or excess product has been returned.